Author

Doris Jane B. Gallardo
Pamantasan ng Lungsod ng San Pablo
San Pablo City, Laguna, Philippines
Email: dorisjanegallardo@gmail.com

Abstract

This study explores the implementation of Republic Act No. 11032, or the Ease of Doing Business and Efficient Government Service Delivery Act of 2018, in the Municipality of Kalayaan, Laguna. Framed within the theoretical perspective of New Public Administration (NPA), the research examines how the law’s core components, standard processing time, streamlined procedures, and the zero-contact policy, affect the level of public service delivery, including operational efficiency, regulatory conformance, and turnaround time. Utilizing a quantitative descriptive-correlational research design, the study gathered data from 320 randomly selected respondents through a validated survey instrument. Results revealed a strong, positive, and statistically significant relationship between the extent of implementation of RA 11032 and the level of government service delivery (r = .857, p < .05), indicating that improved adherence to the Act leads to enhanced efficiency and public satisfaction. However, the study also uncovered gaps in digital integration, communication transparency, and inter-agency coordination. These deficiencies hinder full compliance and limit the potential impact of the law. Based on the findings, the researcher proposed a strategic framework guided by NPA principles, emphasizing digital workflow integration, performance-based management, stakeholder feedback mechanisms, capacity-building, inter-agency coordination, and strategic communication. This framework aims to reduce bureaucratic red tape, ensure timely and quality public services, and foster trust in local governance. The study concludes that while Kalayaan has made progress, further investment in systems, training, and citizen engagement are essential. The findings offer practical policy insights for other local government units aiming to improve service delivery and implement RA 11032 effectively.

Keywords: Ease of Doing Business, Public Service Delivery, Republic Act No. 11032, New Public Administration (NPA), local government efficiency

DOI: http://doi.org/10.69651/PIJHSS0501684

Recommended citation:
Gallardo, D. J. B. (2026). Implementation of the Ease of Doing Business and Efficient Government Service Delivery Act of 2018 in the municipality of Kalayaan, Laguna. Pantao (The International Journal of the Humanities and Social Sciences) 5 (1), 7508-7519. http://doi.org/10.69651/PIJHSS0501684

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