Author

Shaira Marie D. Jopson-Espinosa
University of St. La Salle
Bacolod, City, Philippines
Email: s2160020@usls.edu.ph

Abstract

The COVID-19 pandemic accelerated the adoption of remote telepsychology, revolutionizing mental health service delivery globally. This study investigates the experiences of mental health professionals in Iloilo, Philippines, who adapted to telepsychology during the pandemic. Employing Interpretative Phenomenological Analysis, the research focuses on the experiences of nine licensed practitioners— psychologists, psychiatrists, and guidance counselors—providing online mental health services during the crisis. Findings indicate that while telepsychology improved accessibility and care continuity, practitioners faced significant challenges including technological barriers, confidentiality concerns, ethical dilemmas, and difficulties in building therapeutic relationships online. Many practitioners reported a lack of formal training in telepsychology, necessitating self-directed learning and adaptation. Participants demonstrated significant resolve in overcoming these challenges by innovating communication methods, utilizing technology, and engaging in professional development. Furthermore, the study underscores the necessity for institutional support and the creation of policies to enhance telepsychology practices and ensure ethical delivery. It highlights a critical gap in standardized telepsychology policies, training resources, and remote service infrastructure that requires urgent attention. The study also offers recommendations for mental health professionals, scientific organizations, professional associations, workplace leaders, and policymakers to sustain and advance telepsychology post-pandemic. This research elucidates the transformative shift in mental healthcare provision and advocates for the integration of telepsychology as a standard practice in psychological service delivery.

Keywords: Telepsychology, mental health, post pandemic

DOI: http://doi.org/10.69651/PIJHSS0404672

Recommended citation: Jopson-Espinosa, S. M. D. (2025). Telepsychology amidst the pandemic: Lived experiences and practices of mental health professionals. Pantao (The International Journal of the Humanities and Social Sciences) 4 (4), 7357-7368. http://doi.org/10.69651/PIJHSS0404672

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